Frequently Asked Questions

1. What is Hiveora?

Hiveora is an online store dedicated to offering high-quality products at great prices. We focus on excellent customer service, smooth shopping experiences, and fast, reliable shipping.

2. Where do you ship from?

Our products are shipped from trusted suppliers both in the U.S. and internationally. Shipping locations may vary depending on the item to ensure the fastest delivery possible.

3. How long does shipping take?

• U.S. Orders: Typically 7–15 business days.

• International Orders: 10–20 business days (depending on destination and customs).

You’ll receive a tracking number via email once your order is processed.

4. Do you offer tracking?

Yes! Every order comes with tracking. Simply enter your tracking number on our [Order Tracking Page] to check your delivery status.

5. What if my package is late or lost?

If your package hasn’t arrived within the estimated timeframe, contact us at hiveoramarket@gmail.com. We’ll help track down your order or arrange a replacement/refund if necessary.

6. What is your return policy?

We want you to love your purchase. If you’re not satisfied, you can request a return within 30 days of delivery. Contact our support team for return instructions. Please note: items must be unused and in original packaging.

7. Can I cancel or change my order?

Orders are processed quickly, but if you contact us within 12 hours of placing your order, we’ll do our best to update or cancel it before it ships.

8. Do you ship internationally?

Yes! We ship worldwide. Please note that delivery times and customs fees may vary by country.

9. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and secure checkout options available at checkout.

10. How can I contact you?

You can reach our support team anytime at hiveoramarket@gmail.com or through our Contact Us page. We typically respond within 24 hours.